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Return & Refund Policy
At Astrobloomjewels, we take pleasure in turning out fine quality in each blazer we deliver. However, if something pretty proper comes together along with your order, we’re right here to assist in making it proper. Please evaluate our coverage to recognize how returns and refunds are handled.
1. Eligibility for Returns
You can request a go-back or refund within 30 days of receiving your order.
To qualify, gadgets ought to:
- Be unworn and unwashed
- Include all authentic tags, packaging, and accessories
- Be of their authentic, resalable condition (until the product is defective or broken)
Please note: Items marked as Final Sale or Non-Refundable at checkout aren't eligible to go back or for a refund.
2. Items That Cannot Be Returned
Returns and refunds aren't to be had for the following:
- Products that have been used or altered
- Items broken because of client mishandling
- Gift playing cards or unfastened promotional gadgets
3. How to Start a Return
To request a go-back or refund, please contact our group at paygate@astrobloomjewels.com. Be certain to include the following in your electronic mail:
- Your order number
- A quick clarification of the difficulty
- Photographs (best if the object is broken, defective, or incorrect)
We’ll reply within 1–2 enterprise days with commands on the way to proceed.
4. Shipping Your Return
If we made a blunder (e.g., dispatched the incorrect object or a broken product), we’ll cover the return transport.
For returns now no longer associated with a blunder on our end (e.g., a change of mind), clients are liable for going-back transport costs. We enormously advise the use of a trackable service.
Returns ought to be dispatched to the targeted address furnished through our assist group. Do not now go back to the sender’s gadgets to cope unless mainly instructed.
5. Refund Conditions & Processing
A refund might be issued within the following scenarios:
- Damaged or Defective Items: Must be mentioned within 7 days of shipping with image evidence. Once approved, we can issue a complete refund or provide a replacement.
- Wrong Item Shipped: Notify us within 7 We’ll ship the ideal object and offer go-back commands for the wrong one.
- Non-Delivery: If your bundle hasn’t arrived inside 15 enterprise days of cargo affirmation, touch us. We’ll inspect and either re-deliver the object or refund the whole amount.
- Change of Mind: Accepted inside 30 days, so long as the object meets go-back conditions. Shipping prices are non-refundable.
Once your go-back is acquired and inspected:
- Refunds are processed within 7 business days.
- Funds might be again on your authentic price method
- You’ll get hold of an affirmation electronic mail as soon as your refund has been issued.
- Processing time might also additionally range depending on your economic institution.
6. Canceling an Order
You can cancel an order within 12 hours of buying by emailing us at paygate@astrobloomjewels.com. Orders that have already been processed or shipped can't be canceled.
For any extra questions or worries about returns or refunds, don’t hesitate to reach out to us at paygate@astrobloomjewels.com. We’re usually right here; that will help you keep your confidence.
STORE INFORMATION
Email: paygate@astrobloomjewels.com
Address: 24-26 Arcadia Avenue, Fin0000, London, United Kingdom, N3 2JU
Customer Service Hours: Mon–Fri: 9:00 am–5:00 pm, Sat–Sun: 9:30 am–4:00 pm, GMT -8
